Shipping + Returns
Here at Cocoon-homespun soft goods we know how awesome it is to get a great deal on shipping. So we offer Free Shipping within the USA.
Shipping to Canada is a flat rate of $11.
Please be advised, if you are having items shipped outside of the USA...there may be other fees once the item(s) arrive in the destination Country, that you are liable for. Also, once the item leaves the USA, it is up to you to figure out what happened to the package if it is delayed or lost. Tracking doesn't apply outside of the USA.
We do not offer refunds. But we do offer exchanges, buyer pays return shipping and shipping on the new item. No returns or exchanges for Custom Orders.
Exceptions are made for defective items, by manufacturer defect only. If the item is washed against the recommended instructions, rendering it unwearable, that's non-returnable. Keep in mind, all of the items in my shop are handmade by me and I stand by my quality. If you need your item repaired, send me an email with pictures. We will get it figured out. :)
There are no refunds on patterns due to the fact that they are instant downloads. if you ordered a pattern and did not receive it in Pdf form via email, please email me and i will happily resend it to you.